This article is right for you if you are looking for training to improve your supervisory skills. We’ll talk about the top six reasons why supervisor training is often ineffective, plus we’ll talk about the flip side of how to get the most value from your supervisor training dollars.
Supervisor Have you ever taken:
A class for work and then not applied the new information? Have you ever wanted to do things differently and wished you had a support system to help you? Have you been excited about new ideas but didn’t think your boss would support you in applying them?
If you answered yes to any of these, you are not alone. Let’s take a look at what goes on in most supervisor training programs, regardless of the supervisory skill topic, that can get in your way of success.
First, what happens to limit the effectiveness of supervisor training programs?
Top 6 reasons supervisor training programs don’t improve performance:
- Fire hose feeling – too much information at once, how do I apply all of this?
- Concept driven versus application driven – lacks action plan to implement
- Information not reinforce after the ‘event’ of training
- Lack contact after training for clarifying or refresher when time to use
- Little consequence if not applied – no reporting
- Delivery of the content not aligned with all learning styles
As you look at supervisor courses, review the course outline and ask yourself how the program compares to the following aspects.
What makes highly effective supervisor training programs
- Content delivered over time in small pieces – improves retention and sense of do-ability
- Delivery integrates all learning styles – visual, auditory and kinesthetic
- Content delivered and action plan immediately created for implementation – keep relevant and real
- Some kind of reminder system to reinforce content, action items, lingo alive
- On-going interaction for help and questions during implementation time
- Participant’s supervisor follows up on the learning and implementation
Learning a new supervisor:
Skill or taking action outside of what you would normally do can take time. The on-going reinforcement and engagement to keep the new idea alive is critical to successfully making a long lasting shift in behavior.
So set yourself up for success and find supervisor training programs that include these factors of making the content relevant for you, action oriented to your work situation and reinforced upon your return to work. Also, link up with a supervisor coach or mentor to support your development.
Outsource your aging receivables – There are companies, not collection agencies, who will make these calls, transparently, acting as YOUR credit department. If you can’t bring yourself to do the steps mentioned above… hire someone to do it for you. These companies are skilled at negotiation, great at being nice (and keeping your clients), and they don’t have a problem asking for money (i.e. being the bad guy). This is literally a unique skill and you can use it to your advantage for a cost of pennies per account each day, rather than a 20, 30, or 50% commission to a collection agency.
We have supervisor and staff training:
Programs that include these 6 keys to skills development. To learn more, go to Results Dev today. For over twenty years, Lee Croucher has been a small business owner providing cash flow services and consulting to the medical community. He is currently owner and president of SelectCollect, an online account receivables management services company.
As a small business owner:
He has faced many of the challenges businesses of all sizes face, including cash flow management. After doing some research on cash flow, he found very few resources to help small businesses maintain their account receivables and increase cash flow.
Utilizing his experience and expertise, he formed a company that can inexpensively help small businesses increase their cash flow and deal with difficult account receivables.
Terri Beatty has been helping companies train their employees and make better HR decisions for the last 10 years. She would love to help your company grow as well.