How to Troubleshoot WhatsApp’s Failed Backup

WhatsApp Couldn't Complete Backup: Smartphone with backup symbol

This post will look into the common problem faced by WhatsApp users, “WhatsApp Couldn’t Complete Backup,” and give you with a detailed instruction on how to fix it. We know how frustrating it is not to be able to back up your important conversations and media files, so let’s go through the steps to solve this problem together.

Grasping the Nature of the Issue

Protecting your WhatsApp chats and media files is easy with the app’s automatic backup feature. Creating a backup of your data is essential, but many users run into the error “WhatsApp Couldn’t Complete Backup,” which prohibits them from doing so. There are a number of potential causes for this issue, including insufficient storage, connectivity issues, out-of-date programme versions, or software faults.

  • The Most Typical Reasons Why Backups Fail

First, let’s figure out why backups often fail, then we can get to work fixing the problem.

1. Lack of adequate device storage

Lack of available storage capacity is a common cause of backup failure. Make sure you have enough space on your device before installing WhatsApp because it creates a lot of backup files.

2. The Internet is unstable.

The backup procedure can be slowed down by an unreliable internet connection. If you want to save your conversations and media, don’t try to do it without a good Wi-Fi or mobile data connection.

3. Outdated Version of WhatsApp

Incompatibilities caused by using an old version of WhatsApp can prevent backups from working. Maintain the most recent version of your app at all times.

4. Corrupted Backup Files

The original backup file could be damaged, making it impossible to make a new copy. This can occur if the app unexpectedly quits or is interrupted while attempting a backup.

5. App Access Controls

In order to access your device’s internal memory and execute backups, WhatsApp needs to have access to specific permissions. Verify that the app has all the required permissions.

Guide to Solving Issues Methodically

With that out of the way, let’s get into a step-by-step method to fixing the “WhatsApp Couldn’t Complete Backup” error:

Verify the Capacity of the Device

Make sure that your device has enough free space first. If you need more room, you can delete unused files or save them to a removable drive.

Establish a Secure Connection

Make sure your device has a solid mobile data or Wi-Fi connection before beginning the backup procedure.


The latest version of WhatsApp can be downloaded from the app store on your device. This fixes any issues that have been discovered and guarantees compatibility.

Cache-Emptying in WhatsApp

If corrupted files are hindering your backup, clearing the app’s cache may help. Clear the app’s cache by going into the settings menu.

5 Start up WhatsApp again

Minor issues are sometimes resolved by simply restarting the app. To restart WhatsApp, simply close it, wait a few seconds, and then open it again.

Validate Access To The App

Give WhatsApp permission to access your device’s storage and other functionalities by reviewing the app’s permission requests.

Rely on WhatsApp Online

A WhatsApp Web backup can be performed on a computer if the problem persists. This could be an additional option for making a copy.

Re-download WhatsApp

If none of the preceding solutions work, you can always delete WhatsApp and re-download it from the app store. It is imperative that you save your conversations before continuing.


It is crucial to back up your WhatsApp data in order to protect your priceless chats and memories. Our detailed approach to fixing the “WhatsApp Couldn’t Complete Backup” error should help you get beyond this annoying snag. In order to avoid backup failures in the future, you should always make sure you have sufficient storage space, a reliable internet connection, and the most recent version of the software installed.


Is it possible to use my mobile data for storage purposes?
You can utilise mobile data as a backup, but only if your connection is consistent and trustworthy.

My WhatsApp chat history: gone if I reinstall?
When you remove WhatsApp, all of your conversations will be erased. Always make a copy of your data before reinstalling an app.

What’s causing my backup file to take so long to make?
The quantity of data you have will determine how long it takes to complete a backup. It could take longer to back up your chat logs and media files if they are particularly large.

Is it possible to set up regular backups in WhatsApp?
WhatsApp does indeed support automated backups that can be set up on a daily, weekly, or monthly basis. This can be adjusted in the app’s configuration menu.

Can old conversation logs be retrieved in any way?
To our regret, WhatsApp does not offer a way to restore lost chat history. Avoid data loss by regularly backing up your files.

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About the Author: Phillip Brooks

I am a professional blogger/writer and have been writing as a freelance writer for various websites. Now I have joined one of the most recognized platforms in the world.